Delivery & Returns
How can I know my purchase was successfully registered?
Once your order is submitted and paid for, you will receive an email confirming your order was received. Your order will be assigned a unique ID to help you track your order.
What if the product I am going to order is out of stock?
If you attempt to order a product that is out of stock, the system will automatically block any attempt to complete the purchase.
How can I check the status of my order?
You can always check your order status in your account under “Orders”.
SHIPPING AND DELIVERY
How much does the delivery service cost?
Free standard delivery is included on all www.ergomotionplus.com orders.
In which countries are the products delivered?
Our products can be delivered to Germany, the Netherlands and Belgium.
What if the product is unavailable for delivery in the country where I live?
Click here to see all our partners’ stores.
Where will my purchase be shipped?
The delivery address provided while purchasing will be the only address to deliver your order.
How long does delivery take?
Delivery may take up to 10 working days to be delivered since the order has been placed.
Will the products I purchased all arrive at the same time?
Ergomotion® Plus reserves the right, if necessary, to segment the delivery of products in different steps (even for items belonging to the same order).
The delivery is to be considered completed when the product is delivered to the customer.
Which documents should prove the delivery?
The delivery note issued by the courier, dated and signed by the customer is proof of transport and delivery of the product.
Do I need to assemble my product, or is it already assembled and ready to use?
Most of our products are delivered in the pre-assembled form: final assembly is usually easy and generally consists of assembling determined pieces. Nevertheless, we offer a white glove delivery service.
Can I hire an assembly service?
Ergomotion® Plus offers white-glove service, so assembly service is included. You may opt-out of this free assembly service, by stating this to the delivery/assembly team, upon delivery of your products.
What can I do to ensure that I have received all the elements of my order?
On delivery, the customer must verify the content of the package, the conformity, and the state of the product(s).
Ergomotion® Plus recommends verifying the overall state of the product(s) before signing the delivery note. In particular, the customer must verify that:
- number of parcels corresponds to that stated in the enclosed delivery note;
- package is intact, neither damaged nor wet, and the content is undamaged.
What should I do if I identify any anomaly in my order?
If the customer notices any anomalies, delivery must be refused, or all the detailed reserves must be put in writing and dated.
Issues about integrity, correspondence, or completeness of the products received must be notified within 3 (three) days from the delivery by email: email@example.com
Once the customer signs the delivery note with no “reserve,” the client will not be able to question the external conditions of the delivered product.
Special delivery terms and conditions must be previously agreed between the Customer and Ergomotion® Plus and accepted in writing by Ergomotion® Plus.
How does the 45 night trial test work?
You can try out our beds for a period of 45 nights. If you don’t like the bed for some reason, you will have the option to return it to ErgomotionPlus and receive a refund of the chraged amount, as long as no more than 45 nights have passed since you received the product.
There is a recovery fee of 300€ for the bed, which will be deducted from the paid amount by the customer, and the bed will be inspected upon return to determine its re-sellability. If the bed is damaged or unsellable due to reasons pertaining to the usage of the bed during the trial period, the refund will not take place.
How many days do I have to return the product?
The customer has the right to withdraw from the contract and send back the products ordered without needing to specify the reasons, not later than 14 days from the moment of delivery.
How can I return the product before the 14 days expire?
To meet the cancellation deadline, it is sufficient for the customer to send the communication concerning the exercise of the right to cancel before the cancellation period has expired.
How should I proceed to return the product?
To make a return, the customer must inform about this decision as below:
- by email: firstname.lastname@example.org
- by form on the customer’s personal area under “orders” (logging in required)
Will I be refunded upon my return?
Should the customer cancel this contract, Ergomotion® Plus will reimburse the customer for all payments received, after receiving all the returned items.
Ergomotion® Plus can deduct from the reimbursement for loss in value of any goods supplied if the loss results from unnecessary handling by the customer.
For the ErgoSportive bed bases, Ergomotion® Plus will deduct a return fee of 300€ from the reimbursement and provide a professional white-glove service to pick up and check the condition of the returned product.
Who will be charged for the returning costs?
The customer must cover shipping costs of returned products.
How will the refund be made?
Ergomotion® Plus will make the reimbursement using the same means of payment as used for the initial transaction.
What if the goods are not returned in the same conditions as delivered?
The returned goods must be in a re-salable condition.
The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the goods’ nature, characteristics, and functioning.
If you have any questions regarding delivery or returns, please, contact us.